1. Scope
This Acceptable Use Policy ("AUP") applies to everyone who uses BuyVerse.ai and is incorporated into our Terms of Service. It exists to keep the marketplace safe, lawful, and trustworthy for buyers and sellers alike.
Unlike our other policies, most of this one sets rules rather than describing how the software behaves. Where it does describe what the platform does — reporting and enforcement, at the end — it describes what is actually built today.
2. Prohibited activities
You may not use the Services to:
- Engage in fraud, deception, money laundering, or any unlawful activity.
- List, sell, or facilitate prohibited, counterfeit, stolen, or unsafe goods or services.
- Infringe the intellectual-property, privacy, or other rights of any party.
- Manipulate, fabricate, or game trust scores, reviews, verification badges, or rankings.
- Take a transaction off-platform to avoid fees or the protections described in our Terms.
- Harass, threaten, or discriminate against other users.
- Distribute malware, attempt unauthorised access, or probe, scan, or disrupt the Services.
- Scrape or harvest data at scale, or use the APIs outside their documented limits.
3. Content standards
Listings, messages, profiles, and other content must be accurate, lawful, and not misleading. Pricing, availability, specifications, and certifications must reflect genuine offerings. Do not impersonate others or misrepresent your business or affiliations.
4. Trust and verification integrity
Trust is central to BuyVerse.ai, so attempts to manipulate trust signals are treated with particular seriousness. That includes coordinated fake reviews, sham transactions, falsified verification documents, and creating multiple accounts to evade penalties.
Verification documents are reviewed by BuyVerse.ai staff rather than by an outside identity provider, which means a falsified document is a deception aimed directly at a person on our team and at every counterparty who relies on the badge that follows from it.
5. Reporting a problem
In the BuyVerse.ai app, every product listing, service and deal from another business, and every review of a seller, order message, and forum post written by another member, has a Report control. A review, an order message or a forum post also lets you block the member who wrote it; a listing, a service or a deal belongs to a business rather than to one member, so it can be reported but not blocked. A block is kept by BuyVerse.ai, not by your phone, so it holds on every device. A block made from a review or an order message hides that member's messages on your orders and their reviews of sellers, and neither of you can message the other about an order. A block made in the forum hides that member's forum posts only: the forum does not show who its members are, so a block made there never reaches anything else, and a block made elsewhere never reaches the forum. A block does not hide anything else, such as the messages of a dispute, which BuyVerse.ai staff and both parties need to see. You can see and undo your blocks in the app under Settings → Security → Blocked members.
On the web the in-product report control is not yet on every surface. Today a thread in the Community forum has one; a public listing, service or deal, a message, a review, or a forum reply on the web has no button to press.
So the reliable route for anything else is email: send it to trust@buyverse.ai with a link and a short description, and it will be reviewed the same way. We would rather you emailed us than found no button and did nothing.
Reports made through the in-product control go into a moderation queue, and BuyVerse.ai staff are sent each one by email and in their notifications as it arrives. We review every report, whether made in the product or by email, within 24 hours of receiving it, and we remove content that breaks this policy.
A moderation decision can be appealed, but not yet from a screen you can reach. There is no self-service appeal control in the product today: the only appeal screen is an internal one, and the appeal link on a rejected listing is switched off. To appeal a moderation decision, email trust@buyverse.ai with a link to the content and why you think the decision is wrong, and it will be reviewed the same way an appeal filed in the product would be. Building the self-service route is recorded as work to do.
This covers content-moderation decisions only. It does not cover the outcome of a marketplace or escrow dispute, which is final on the platform and has no appeal route at all.
6. Enforcement
Where we find a violation we may remove or restrict content, limit features, suspend or terminate accounts, and report unlawful activity to the authorities. We also reserve the right to withhold a payout while we investigate.
We review every report within 24 hours of receiving it, as set out above. We do not commit to telling you the outcome of a report you file about someone else.
7. Changes and contact
We may update this AUP to address new risks. Continued use after changes take effect constitutes acceptance. Questions can be sent to trust@buyverse.ai or through our contact page.