Terms of Service

2. Accounts and eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. We do not verify your age; this is a representation you make to us when you register.

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity under your account. Tell us promptly about any unauthorised use or suspected breach of security.

3. The marketplace and your role

BuyVerse.ai operates a two-sided marketplace that connects buyers and sellers of business products and services. The contract for the goods or services is formed between the buyer and the seller. BuyVerse.ai does not manufacture, store, inspect, or take title to what is listed.

Sellers are solely responsible for their listings, pricing, fulfilment, and compliance with applicable law. Buyers are responsible for evaluating listings and counterparties before transacting.

Two things qualify that intermediary role, and you should read them together with the rest of these Terms. Where an order uses escrow, BuyVerse.ai takes the buyer payment into its own account and holds it before the seller is paid. And where the parties do not settle a dispute themselves, BuyVerse.ai decides it. Both are described below and in our Escrow Terms.

4. Trust scores and verification

BuyVerse.ai shows trust scores, tier badges, and verification signals to help users assess counterparties. They are calculated from activity on the platform and from evidence a business submits.

Business verification is a document review carried out by BuyVerse.ai. A business uploads documents and BuyVerse.ai staff review them. Those documents are not sent to a third-party identity-verification provider, and a verification badge is not confirmation by an outside authority — it records only that our own staff looked at what was uploaded.

That is a statement about the badge, and not about the platform as a whole. A seller who enables payouts separately completes identity and payout checks with our payment processor, on that processor's own hosted pages. Those checks are real, they are run by the processor rather than by us, and they are unconnected to the verification badge.

These signals are provided "as is" for information. They are not a guarantee of any party's performance, solvency, or suitability, and they should not be your only basis for a transaction decision.

5. Fees and payment

Some features of the Services require a paid plan. The plans, their prices, and what each one includes are listed on our pricing page. Fees are stated exclusive of taxes unless noted, and you are responsible for any applicable taxes.

A plan is not the only charge. BuyVerse.ai takes a platform fee out of every payment processed through the Services. It is charged to the seller and deducted before the seller is paid, so the seller receives the order amount net of that fee.

The platform fee is not a percentage alone. On a card payment it is a percentage of the payment PLUS a fixed amount per transaction, and the fixed part is charged on every card transaction however small. The percentage depends on the plan attached to the seller business; the fixed amount does not. The fixed amount is set per currency, and a payment is charged the fixed amount of the currency it is made in. The current percentages, and the current fixed amount for each currency, are published on our pricing page.

A payment taken by bank transfer or ACH is charged differently: a lower percentage, no fixed amount, and a maximum fee per transaction. That percentage and that maximum are the same whatever plan the seller is on — a paid plan does not reduce them. The maximum is set per currency, like the fixed card amount, and a payment is capped at the maximum of the currency it is made in. The percentage, and the maximum for each currency, are published on our pricing page.

Where a buyer chooses escrow protection at checkout, an escrow fee is added to what the buyer pays. That rate is also the same on every plan. See our Escrow Terms for what it covers and when it comes back.

BuyVerse.ai subscription fees are billed in advance for the applicable term and are generally non-refundable, except where required by law or expressly stated in an order form.

You may cancel a subscription to prevent future renewals; cancelling does not automatically refund the current term.

You can move up to a higher plan at any time: the new plan starts immediately and is charged in full, with no proration credit for the plan you are leaving.

Moving down to a lower plan is not self-serve yet: cancel your current subscription and subscribe to the lower plan afterwards. Cancel from your billing settings and you keep access until the end of the paid period; a cancellation made by any other route ends access at once.

6. Renewal, cancellation, and price changes

A paid plan renews automatically unless you have stopped it. At the end of each billing period — monthly or annual, depending on the plan you chose — BuyVerse.ai issues an invoice for the next period. Where you have automatic payment switched on, that invoice is charged to the payment method you have stored, without asking you again; where you have not, the invoice is issued and left for you to pay. We do not send a separate reminder before a renewal.

The amount charged at renewal is the price of your plan as it stands on the day of that renewal, not the price on the day you signed up.

You can stop future renewals at any time from your billing settings. To avoid being charged for the next period, do it before your current period ends; the renewal charge is raised on the day the period rolls over. Cancelling does not itself return money already charged — what cancelling does to the term you have already paid for is stated in the section above.

Where we change the price of a plan you are already on, we will tell you before the new price is charged to you, and we will do so far enough ahead that you can stop the renewal instead. We are stating that as an undertaking: the notice is sent by us, and there is no automated notice built into the product today.

7. Orders, cancellations, and disputes

A buyer can cancel an order directly, without the seller approving it, while the order is still pending or confirmed. Once the seller moves the order into processing, the buyer can no longer cancel it. A seller can cancel while an order is pending, confirmed, or processing. Neither side can cancel an order once it has shipped.

BuyVerse.ai does not operate a returns process. If a buyer and seller agree that goods will be returned, they arrange it between themselves; the platform does not authorise, track, or enforce returns.

After an order has shipped, been delivered, or been completed, the buyer may open a dispute. Only the buyer can open one, only once per order, and only within 30 days of delivery — or within 30 days of the order date where no delivery was recorded. The seller has 72 hours to respond before the dispute is escalated to BuyVerse.ai for review.

Where the parties do not resolve a dispute themselves, BuyVerse.ai decides it and moves any money that the decision requires. That decision is made by BuyVerse.ai staff, not by an independent adjudicator, and the platform offers no route to appeal it. This does not limit any right you have to take a matter to your bank, card issuer, or a court.

Our Refund & Returns Policy sets out these steps in full, including how service bookings are cancelled and what happens to fees when an order is refunded.

8. Escrow

Escrow is optional and switched off by default. It applies when a buyer chooses escrow protection at checkout, or when a seller requires escrow for a service it offers.

When escrow is used, BuyVerse.ai charges the buyer and holds the funds in its own account with its payment processor until the release conditions are met, and then transfers them to the seller. The money is held by BuyVerse.ai. It is not held by a separate escrow agent, and it is not held in a segregated or client account.

Our Escrow Terms set out when funds are released, what the fee is, who bears it, and how an escrow dispute is decided.

9. Acceptable use

Your use of the Services must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited conduct includes fraud, infringement, circumventing platform protections, and misusing trust or verification signals.

If content on BuyVerse.ai breaks the Acceptable Use Policy — a listing, a review, a message, or a forum post — report it with the Report control where there is one, or by email to trust@buyverse.ai. We review every report within 24 hours of receiving it, and where content breaks the policy we remove it and may restrict, suspend, or terminate the account responsible, as the Acceptable Use Policy describes.

10. Intellectual property

BuyVerse.ai and its licensors retain all rights in the Services, including software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with these Terms. You retain ownership of content you submit and grant us a licence to host, display, and process it to operate the Services.

11. Your personal information

Our Privacy Policy explains what personal information we collect, how we use it, how long we keep it, and what you can ask us to do with it. Our Cookie Policy explains what we store in your browser. Both are written to describe what the product actually does, including where a right you may have is not yet supported by an automated process.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, BuyVerse.ai will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from or related to your use of the Services. Our aggregate liability for any claim is limited to the amounts you paid to BuyVerse.ai for the Services in the twelve months preceding the claim.

14. Suspension, termination, and deleting your account

You can stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, create legal or financial risk for us, or after prolonged inactivity. Provisions that by their nature should survive termination will survive.

You can delete your account at any time: in the BuyVerse.ai app under More, then Settings, then Delete account; on the web under Settings, then Profile and sign-in, then Delete account; or by asking us at privacy@buyverse.ai if you can no longer sign in. Step-by-step instructions are on our account deletion page at buyverse.ai/account-deletion. We refuse a deletion, and tell you exactly what to finish first, while money is still moving for you or your customers: a payout on its way to your bank, money held in escrow for an order you bought or sold, a BuyVerse.ai balance your business has not withdrawn, or paid orders your business has not sent yet.

Deleting your account happens straight away and cannot be undone; there is no waiting period and nothing is left for us to finish by hand. You are signed out on every device and can never sign in to the account again. Your personal details and everything you published for other people are erased, as our Privacy Policy sets out. Any business you own is closed, even if other people on its team also manage it: its listings are taken down, its API keys stop working, and its BuyVerse.ai plan is cancelled so the plan is never charged again. Records the law or another person relies on, such as your orders, payments, invoices, payouts, tax records, and disputes, are kept; they are no longer linked to your account, but what you wrote in them stays as written.

A business can also be closed on its own, without deleting your account, and an outstanding escrow hold does not block that. What an outstanding obligation defers is the later purge: where a business is closed, on its own or because its owner deleted their account, its catalog — its products, services, deals, and connected agent records — together with the internal records created when the business was closed are purged after a retention window that defaults to 90 days and is configurable for the deployment. That purge is held back while the business still has an open order, booking, invoice, payout, escrow hold, active service subscription, or an undisbursed balance.

15. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated through the Services or by email. Your continued use after changes take effect constitutes acceptance of the revised Terms.

16. Language

These Terms, and our Privacy Policy, Cookie Policy, Acceptable Use Policy, Escrow Terms, and Refund & Returns Policy, are published in English only. Parts of the BuyVerse.ai interface are available in other languages, and a small number of individual statements about fees and plan terms are translated, but the policy documents themselves are not. If you are reading the site in another language, the documents linked from it are still the English ones, and English is the only version there is.

We are stating that as a fact about what is published, not as a choice of governing language. Where the law of your country requires these documents in your own language, that requirement is not met today.

17. Contact

Questions about these Terms can be sent to legal@buyverse.ai or through our contact page.