Delete your BuyVerse.ai account

1. Sign in to BuyVerse.ai with the account you want to delete.
2. Open Settings, then Profile and sign-in.
3. At the bottom of that page, under Delete account, choose Delete account, type DELETE to confirm, and choose Delete account again.

These steps work in any browser, including the one on your phone.

1. Open the app and sign in with the account you want to delete.
2. Open the More tab, choose Settings, then choose Delete account.
3. Type DELETE to confirm, and choose Delete account.

The app runs this same deletion, with the same checks, and signs you out on that phone once it is done.

If you have forgotten your password, reset it and then follow the steps above. If you can no longer sign in at all, email privacy@buyverse.ai with the email address of the account, from that address if you still can. We check that the request comes from the account's owner, then carry out the same deletion, with the same checks.

We will not delete an account while money is still moving for you or your customers, because nobody would be left to receive it or answer for it. We tell you exactly which of these applies, and you can delete your account once it is done:

• a payout to your bank is still on its way;
• money is held in escrow for an order you bought or sold;
• your business still has a BuyVerse.ai balance that has not been withdrawn to your bank;
• your business has paid orders it has not sent yet (send them, or cancel and refund them).

• You are signed out on every device and can never sign in to the account again. Your email address is freed, so you can use it for a new account later.
• Your name, contact details, profile picture, password, sign-in methods, two-factor settings, devices, settings, notifications, sign-in history and saved searches and deals are erased.
• What you published for other people is deleted: your reviews with their stars, text and photos, and your feature-board posts. Every word of your forum posts is replaced with “[deleted]”: a thread you started is taken off the forum, and a reply you wrote to someone else's thread shows only “[deleted]”. Other people's replies stay.
• Any business you own is closed, even if other people on its team also manage it: its listings are taken down, its API keys stop working, and its BuyVerse.ai plan is cancelled so the plan is never charged again. If you are a team member of someone else's business, you leave its team and the business carries on.

We keep only the records the law or another person relies on. They are no longer linked to your account, but what you wrote in them stays as written:

• your orders and payments, invoices, payouts and tax records, and disputes;
• your messages with buyers and sellers, and the order notices they received;
• your support conversations;
• security logs, with the network address, browser, device and location removed.

A closed business keeps its own name, legal name and address, the name on its payout account, and the verification documents it submitted, in those records. Card details for a BuyVerse.ai plan are held by our payment processor, Stripe, under its own retention rules, not by us.

Files uploaded to BuyVerse.ai's file storage, such as listing images, are not removed from that storage by the deletion; email privacy@buyverse.ai and we will remove them. Working copies are not edited and expire on their own: internal event queues after about 7 days, and caches, service logs and database backups on their own schedules.

Download any invoices or reports you need first: once the account is deleted, nobody can sign in to it to fetch them. For everything else about how we handle personal information, read our Privacy Policy.